Guest-Verse for Hotel Guests
A Software Platform to Engage Hotel Guests on Room TV and on Cell Phones
Our cutting-edge solutions offer personalization, convenience, and a welcoming, home-like atmosphere, meeting the high expectations of today's modern travelers.
Elevate Guest Experience
Create Brand Affinity & Reputation
Save on Hotel's Operational Cost
Generate New Revenue
Easy to use by guests and hotel staff
Cost Effective to Deploy & Operate
Smart TVs are transforming the in-room entertainment experience for hotel guests. With innovative Guest Service software platforms like iRevo Guest-Verse, guests can easily access property information, request housekeeping services, order room service, enjoy personalized entertainment, and much more — all from the comfort of their room.
Guest-Verse is a Comprehensive Solution for Guest Engagement
GV Smart TV for Guest Rooms for entertainment, information & services
GV Al Concierge for property and local information
GV Connect for chat, audio & video communication between guest & staff
GV Guest Shopping and Staff Tipping App for Revenue Generation
Guest-Verse Smart TV
Use Smart TV in Hotel Rooms to Engage Guests
Transform hotel TVs into a powerful guest interaction hub, delivering information, entertainment, and convenient access to hotel services:
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Personalized Guest Welcome: A warm welcome with guest name and soft music.
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Service Requests Made Easy: Room service, spa bookings, late check-out, and more, directly from the TV.
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Housekeeping Efficiency: Towel requests, cleaning, laundry pickups can all be done via the TV.
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Entertainment Hub: Seamless access to Netflix, Disney+, YouTube, Google Cast, Airplay, and more.
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Property Information: Easily access property information, amenities offered.
Guest-Verse Guest Connect
Guests can Contact Departments Directly
Enables direct communication between hotel guests and service departments / front desk. You choose the mode of communication: chat, audio or video call:
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Easy to Access and Use: Scan the QR code on TV, printed on placard, or share a link. No app, runs in a browser.
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No Roaming / Toll Charges: All communication happens over hotel wi-fi. Works over 4G/5G cellular networks too.
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Multi-Language Chat Support: Guests and hotel staff each can choose their preferred language, AI powered.
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Integrates with AI Concierge: Guest can seamlessly connect from AI Concierge to hotel staff.
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AI Analytics: Chat and calls can be recorded and AI applied to extract valuable information.
Guest-Verse AI Concierge
Engage Guests to Deliver Property and Local Information
AI Concierge is built with LLM technology and is easy to train and continuously learning. Supports voice input for ease of use.
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Easy to Access and Use: Scan the QR code on the TV, printed on a placard, or share a link. No app, runs in a browser.
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Property Information: AI Concierge can be trained with data from property website and documents.
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Local Information: Delivering information about local attractions, restaurants, etc. Improve guest experience.
4.
Integrates with Guest Connect: Guests can seamlessly connect with hotel staff via chat or call.
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Multi-Language Support: Customer can choose the language they want to interact in with AI Concierge.
Guest-Verse Guest Shopping
Revolutionizing the Guest Experience & Hotel Operations
Enable hotel guests to purchase goods and services and pay tips to hotel staff; before arrival, during stay, and after departure.
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Guest Engagement: Engage with guests from booking to post checkout. Send app link in email or SMS or QR code.
2.
Pre-Arrival Upselling: Upgrade rooms, Early Check-in, and other hotel provided product and services.
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Upon-Arrival Upselling: Order packages like roses, champagne, etc. book spa services, Late check out, etc.
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During and Post Guest Stay: Give tips to hotel staff. Post hotel reviews. Future stay promotions.
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Payment Options: Integrated payment collection provided, can use hotel's payment gateway too.
Guest-Verse Guest Tipping
Easily leave a tip for the staff
Enable hotel guests to leave tips for hotel staff; before arrival, during stay, and after departure.
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Guest Engagement: Engage with guests from booking to post checkout. Send app link in email or SMS or QR code.
2.
Pre-Arrival Upselling: Upgrade rooms, Early Check-in, and other hotel provided product and services.
3.
Upon-Arrival Upselling: Order packages like roses, champagne, etc. book spa services, Late check out, etc.
4.
During and Post Guest Stay: Give tips to hotel staff. Post hotel reviews. Future stay promotions.
5.
Payment Options: Integrated payment collection provided, can use hotel's payment gateway too.
Generate New Revenue
Unlock New Revenue Streams with Guest-Verse Platform
Room Service Upsell:
Increase room service orders directly through the TV or chat via cell phone.
Book Services:
Guests can instantly book spa sessions, make restaurant reservations or book tours, etc.
Exclusive Packages:
Offer packages like late checkout, honeymoon deals, or romantic add-ons.
Local Partnerships:
Partner with local businesses for advertising opportunities, driving referrals and commissions.
Guest Shopping:
Guests can shop products and services, including late checkout using this application.
Staff Tipping:
Guest can send tips to individual staff or by departments; like housekeeping, valet, etc.
Guest-Verse Operational Benefits
Increase Operational Efficiency and Reduces Costs
Operational Efficiency
Centralized management of all TVs
Cloud-based content updates
Reduced calls to front desk and housekeeping
Emergency Message Announcements
Supports newer Smart TVs as well as older non-smart TV with dongle
Reduce Costs
Significantly reduce calls to house keeping and front desk
Better inter-staff communication with Aldo chat, audio and video calls
Save on Power cost by turning off TV remotely after guests check out
Easy to deploy, lower customization costs
Comprehensive offering at competitive price
Guest-Verse is Easy Deployment
Flexible & Fast Integration Across All TV Types
Why iRevo Guest-Verse?
Versatile and Cost Effective to Deploy
Technology Specifications
High-definition User Interface that is intuitive to use
Smart TV platforms (e.g., Sony, Philips, Samsung Tizen, LG webOS)
Secure content management system
Optional PMS integration for seamless guest data sync
Remotely turn TV on-off for Energy-efficiency and cost savings
Flexible
Works with Android/Google TV (Sony, Philips, Samsung, LG, etc.)
Works with Android AOSP and Amazon Fire TV
Supports older TVs, LG, & Samsung TVs with Android dongle or box
Install Android App from Google Play Store
Select from a list of predefined designs to offer on TV and cell phone
Select from a list of predefined services to offer on TV and cell phone
Customization option for TV app, theme, colors, etc.
Option to add live communication (chat, audio & video)
Option to offer AI Agent for property and local information
Why iRevo Guest-Verse?
Create Brand Affinity & Reputation
Brand Affinity Text here…
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Increased Guest Satisfaction and higher online ratings
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Modern, tech-savvy amenities
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Personalized experiences
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Convenience and comfort of home
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Fully customizable branding
See how Guest-Verse can transform your guests' experience, increase operational efficiency and generate new revenue. Contact us for your requirement and live demo.
