Aldo Contact Center (ACC) is a comprehensive solution to deliver superior Customer Experience (Cx) for a variety of engagements, including product sales and product support. Aldo Contact Center is built using the state of the art LLM based AI Agent and latest communication technologies.
Aldo Contact Center comprises of AI Agent and Live Agent where live agents can engage with customers via audio call, video call and chat. What differentiates ACC is that AI Agent can conditionally handover the conversation to a Live Agent where customer can speak to a Live Agent via chat, audio call or a video call.
Now, you have a choice to provide an AI Agent only support or escalate AI Agent chat to a live agent. Elevate your customer experience to new heights with Aldo AI Agent (A3). Designed to deliver exceptional support across sales, inquiries, and general assistance, Aldo AI Agent (A3) harnesses the power of cutting-edge Large Language Model technology, ensuring unparalleled service tailored to your needs.