Aldo Contact Center

Aldo Contact Center Platform

Aldo AI Agent

Virtual Shopping with the Aldo Platform

Provide a Superior E-Commerce Experience

Enhance Support with Video/Audio Call Assistance

Connect with Physicians and Patients Effortlessly

Engage Customers with Customizable AI Agent for Sales, Support, and General Chat Connect Customers to a Live Agent in Chat, Audio or a Video Call Grow Revenue with in-Person like Customer Interaction Increase Customer Satisfaction with Faster Resolutions, Improve MTTR Delight Customers and Build Loyalty with Superior User Experience

Connect with Customers on PC or Phone

Grow Revenue

Engage with website visitor for an In-Person like Experience with a Video or an Audio Call.

Delight Customers

Audio/Video Call + Screen Sharing by a customer makes it easier to understand the problem for faster resolution.

Customer Friendly

Customer initiates an Audio/Video Call with a click/touch to a call button on the web page, no apps or plug-ins.

Agent Friendly

Agents Sign-in from a PC Browser, no app to install. For on the go use case, there is an Aldo App for the Phone.

Engage prospective customers with ease. No need to get the cell phone out and dial a number. Eliminates a user's worry about exposing their phone number.

Hybrid Workforce Support

Provide IT support to Hybrid Workforce with One Click. Screen/File Sharing for faster problem solving.

Easy to Go Live with White Glove Onboarding

Flexible to Use

Place Call Buttons on Entire Site, on select Webpages, on Shopping Cart, Support Page Behind Login, etc.

Easy to Setup

Provide a Web URL to Place Button on, Select Audio, Video, Chat Call Buttons, Receive Embed Code!

Augment Existing Text Chat

Selectively offer users to make an Instant Audio / Video Calling during a live chat session.

Customize

Use Default Call Buttons or Custom Call Buttons to Match Website Style and Color Theme.

Place Call Buttons on pages, around content, on premium support pages, shopping cart, etc. where you want to engage with a customer.

Wow your prospects with Speed, Quality and Experience. A website visitor can choose whether to make an audio or a video call with one click.

Go Live Quickly

Test in Hours and Go Live in Days, No Software / APIs to Write, White Glove On-Boarding.

Enterprise Version Adds...

Define Agent Roles

Support, Sales, etc. for Automated Call Routing to the right agent pool.

Caller ID

Create Custom Visitor Info Form. Agents Receive the Info as Call is Connecting.

Agent Analytics

Agent Login Hours, Number of Calls and Type of Calls Answered, etc.

Set Agent Permissions

Priority, Language, Call Types, Recording, SMS, etc. Activate / Deactivate Agent.

Invite Supervisor

Agents can Add an Expert or a Supervisor into a Live Call.

Customer Analytics

Called from, Call Type, Call Duration, Called from Location, etc.

Agent File Cabinet

Built in Content Management System (CMS) to hold content for sharing and presenting.

Call Recording

Record a Call Session Chat, A/V and Screen Share. Watch Recordings in a Preset view.

Call Transcription

Real-time transcripts of conversations for valuable insights and AI based insights into conversation.

SMS Messaging

When you are away from the PC, receive an SMS with Caller Info and a link to answer an incoming call.

Works with the Following Platforms

Embed Code is tested to work on the platforms listed here. We will be adding more to the list on an ongoing basis.

Javascript Embed Code should work on any platform, websites and web applications. Audio, Video Calls Run on Aldo Platform in a separate browser window, offering the highest compatibility.

E-mail to marketing@irevomm.com if your have specific requirements or platforms supported question.

Built for Security - SOC2 Compliant

Call Security

Call session runs in a browser sand-box, without any plug-ins, protecting the users’ computer.
No software installation or update is required on a user’s computer, eliminating the threat of cyber-attacks as well as the risk to a user' data on his/her computer.
If an Agent has enabled the Password, during a call, the Visitor is prompted to enter the same.
Once an Agent is in a call with a Visitor, no one else can join the call in progress.
A Call Agent can terminate the call, which ends call on the visitor side too.

Data Security

Meeting data (audio, video, chat, etc.) transmission and reception is secured with 256bit military grade encryption between Agent and Visitor. Security protocol standards like DTLS and SRTP as defined by IETF are used.
If you have purchased the Meetings Recording add-on, recordings can be stored encrypted at your request. Optionally, we can directly write the recordings on your server. If Recording is disabled, all data is end to end encrypted.